A typical grooming appointment may include:
Every groom is tailored to your pet’s breed, coat condition, and comfort.
This depends on your dog’s breed, coat type, lifestyle, and grooming style.
As a general guide:
We’re happy to recommend a grooming schedule that suits your pet’s individual needs.
No – we are proud to be a cage-free salon.
We believe pets are happiest and most relaxed when they are treated as individuals rather than being placed in cages for long periods. Our team carefully manages appointments to ensure pets are supervised and cared for throughout their visit.
Absolutely.
Many of the pets we see are anxious, shy, elderly, or have had negative experiences elsewhere. Our experienced team takes a calm, patient approach and works at your pet’s pace whenever possible.
We’ll always do our best to make grooming a positive experience and build trust over time.
Yes.
We recommend introducing puppies to grooming from an early age to help them build confidence and become comfortable with the grooming process.
Our puppy introductions focus on creating positive experiences and helping young dogs learn that grooming can be enjoyable and stress-free.
We will always assess your pet’s coat before grooming and discuss the best options with you.
In cases of severe matting, clipping the coat short may be the kindest and safest solution. Removing tight mats through brushing can cause discomfort and stress for your pet.
Our priority will always be your pet’s welfare.
We will always assess your pet’s coat before grooming and discuss the best options with you.
In cases of severe matting, clipping the coat short may be the kindest and safest solution. Removing tight mats through brushing can cause discomfort and stress for your pet.
Our priority will always be your pet’s welfare.
Yes, we do.
Our qualified team can provide grooming services for cats, including brushing, de-shedding, hygiene trims, and coat maintenance where appropriate.
If you’re unsure what your cat needs, just get in touch and we’ll be happy to advise.
We use high-quality grooming products selected with pet comfort and coat health in mind.
If your pet has allergies, skin sensitivities, or specific requirements, please let us know before their appointment.
Appointment times vary depending on the size of the pet, coat condition, temperament, and services required.
Most dog grooming appointments take between 2/2.5 hours
We’ll provide a more accurate estimate when you book.
Yes.
Our team has experience working with nervous, reactive, elderly, and special-care pets. Please let us know about any behavioural or medical considerations when booking so we can plan appropriately and provide the best possible experience.
Booking is easy.
You can contact us by phone, message us through our social media pages (see links in footer), or use our website contact form. Our team will be happy to discuss your pet’s needs and find a suitable appointment.
Grooming prices vary depending on your pet’s breed, size, coat condition, behaviour, and the services required.
We’ll always provide a clear quote before your appointment and are happy to discuss the best grooming options for your pet.
We recommend starting puppy introductions once your puppy has received their vaccinations and your vet advises it’s safe to do so.
Regular visits during puppyhood help build confidence and make future grooming appointments much easier and more enjoyable.
Please ensure your pet has had an opportunity to go to the toilet before arriving.
If possible, give your dog a short walk beforehand and let us know about any health concerns, behavioural issues, or changes since their last visit.
We understand that delays happen.
Please contact us as soon as possible if you’re running late. Depending on our schedule, we may need to adjust your appointment or reschedule to ensure every pet receives the time and care they need.
We kindly ask for as much notice as possible if you need to cancel or rearrange your appointment.
Late cancellations and missed appointments may incur a fee, as the appointment time has been reserved specifically for your pet.
If fleas are discovered during the grooming appointment, we may need to apply a flea treatment shampoo and carry out additional cleaning procedures within the salon.
Additional charges may apply. We will always discuss this with you and provide advice on treating your home and pet.
Yes, hand stripping may be available for suitable wire-coated breeds.
If you’re unsure whether your dog’s coat is suitable, we’re happy to assess it and advise on the best grooming method.
Nail trimming is included where needed and where your pet is comfortable having their nails handled.
Some pets require more frequent nail maintenance between grooming appointments, and standalone nail appointments may also be available.
Please let us know about any medical conditions, medications, allergies, injuries, or recent surgeries when booking.
This helps us tailor the grooming experience and ensure your pet’s safety and comfort throughout their visit.
Yes.
Senior pets often benefit greatly from regular grooming. We adapt our approach to suit their comfort levels, allowing extra time and breaks when needed.
Our priority is always your pet’s welfare and wellbeing.
We’ll contact you as soon as your pet is ready.
To help keep the salon calm and stress-free, we ask owners to collect their pets promptly once notified.
Home brushing is fantastic and something we encourage.
However, professional grooming helps maintain coat health, remove dead hair, check for skin issues, keep nails at a healthy length, and ensure your pet stays comfortable all year round.
Give us a call on 01475 742142 to chat about your pet’s specific needs.
We can’t wait to welcome them!